Frequently Asked Questions (FAQ)

Before your stay:

What time is check-in?
You can check in your apartment between 16.00 and 18.00 hours. When arriving before 16.00h, we will see if your apartment is ready for you. If so, we’ll be happy to give you an early check-in (this costs an extra fee). If not, you can leave your luggage with us and discover the area or relax at our pool. Please let us know your arrival time for us to prepare your check-in.

Is it possible to check-in later?
Reception opening hours are between 9.00h to 13.00h and 14.00h to 18.00h. If your check-in time is outside our reception hours there will not be someone available to check you in. However you will still be able to do a self-check-in in order to enter your accommodation. You can then stop by the following morning to complete the check-in process. Please let us know your arrival time, in order for us to prepare your self-check-in.

What is included in the apartment upon arrival?
Upon arrival, all beds are made and we provide a towel set per person, these towels will be replaced every Monday, Wednesday and Friday. We also provide shampoo, shower gel and moisturiser from a local sustainable brand. In the kitchen you will find a tea towel, olive oil, salt & pepper and some dishwashing supplies, some cleaning utensils and some tea/ Nespresso coffee capsules. All of these items are complementary upon arrival but will not be refilled. If you would like to get more Nespresso capsules, they are available for purchase at our reception for EUR 5 per 10 capsules.

Do you have a luggage storage room?
Yes we do! If early check-in or late check-out isn’t available, you can leave your luggage in our storage room near the reception. Feel free to enjoy our pool or explore the nearby area while waiting.

Do you accept children or groups?
Casa Velha only accepts guests older than 21 years old and does not accept groups.

Are the apartments pet friendly?
No, we don’t accept pets or service animals inside the apartments or in the grounds of Casa Velha.

Do you serve breakfast?
Yes, if requested and for an extra fee, we can provide to our guests a breakfast basket service. For more information about our breakfast baskets please contact us directly.

Is smoking allowed?
Kindly note that smoking is strictly prohibited anywhere on the property, including inside the accommodation. It is against the law to smoke inside your accommodation. Failure to comply will result in a fee equal to the price of the next night’s stay. We appreciate your understanding and cooperation in maintaining a smoke-free environment for all guests.

Is there private Parking on the property?
Yes, our parking is located right as you enter the property, and is exclusively for guests of Casa Velha.

Can I rent a car with you?
Absolutely! We’ve partnered with NiceTrip to offer great car rentals. For pricing or additional details, please reach out to us directly.

Do you have a pool?
Yes, our pool is located next to our reception on the right side of the property.

Is a reservation required for the poolside lounge chairs?
No, reservations are not necessary. Feel free to use the chairs at your convenience, but remember to use the pool towel provided in your apartment, or request one at the reception, since the chairs require a pool towel for use.

What is your cancellation policy?
As it is stated in our Terms & Conditions, the guest will be charged 50% of the reservation upon booking, the remaining 50% will only be charged 30 days before arrival, all payments are non-refundable.

Where can I read reviews from previous guests about your property?
You can find reviews on TripAdvisor, Google Maps, and on our website.

Are your apartments suitable for wheelchair users?
Unfortunately we do not have any apartments adapted for wheelchair users.

Is there free Wifi?
Yes, all our guests have access to free wifi inside their apartments and at the pool area, the passwords will be provided on arrival.

During your stay:

What time do I have to leave the apartment?
Our check-out time is before 11:00h. If you need to check out earlier or later, please let us know.

Is it possible to check-out later?
Late check-out depends on availability. If possible, it can be arranged for an extra EUR 30. Please note that this option is subject to availability and can only be confirmed on the day you leave.

Is it possible to check-out earlier?

If you need to check-out before 9h, you can simply leave your apartment key inside our safe box located at the entrance of the property.

How often are towels and bed sheets replaced?
Every Tuesday, Thursday and Saturday our cleaning staff replaces all towels (pool, bath, face, and shower mat) that you put inside the laundry bag in the bathroom. Please note that if the towels are not inside the laundry bag they will not be changed. Additionally, bed sheets are changed after every 7-night stay for your comfort and convenience.

Can I request a pillow with a different firmness level?

Certainly! If you prefer a harder or softer pillow, simply let our reception staff know, and we’ll be happy to accommodate your request with a harder pillow.

What are the silent hours?
Our silent hours are from 22:00h (10:00 PM) until 09:00h (9:00 AM). We kindly ask all guests to respect this quiet period.

Can I request an extra cleaning service?
Absolutely! You can request an additional cleaning that will cost from EUR 50 to EUR 70, depending on your apartment type. We’ll coordinate the requested timing with our housekeeping team before confirming.

What are the check-out procedures for leaving the apartment?
Before departing, please ensure the following:
– Dispose of waste by taking it to the container just outside the complex.
– Ensure the sink and/or dishwasher are clean and empty.
– Ensure all personal belongings are removed.
– Remove the bed sheets and collect them along with the bath and kitchen towels and place them inside the bathroom in the laundry bag.
– Lock all doors and windows and turn off all lights and air conditioning.
– Return keys to the reception or designated drop-off point.

Ps: If you prefer to skip tidying up your accommodation, you can request a lazy checkout for EUR 50. Please note that we reserve the right to invoice this amount if the apartment has not been left tidy. We kindly request your cooperation as a sign of respect for our staff and the next guests.

After your stay:

Do you offer winter rentals?
Yes, our winter rental season starts from the end of Oktober until the end of March. For pricing or more details, please reach out to us directly.

Where can I find more information about Casa Velha?
You can check our guest information guide that is inside every apartment, or you can check it with the QR code below:

Note: Please provide the email addresses of all guests during your stay so that we can send you our newsletter, which includes information and discounts for your future visits with us.

How can I get in touch with you?
You can send us an email at, or a message through WhatsApp to (+351) 937 620 735.