Frequently Asked Questions
What time is check-in?
You can check in your apartment between 16.00 and 18.00 hours.
When arriving before 16.00h, we will see if your apartment is ready for you. If so, we’ll be happy to give you an early check-in (this costs an extra fee). If not, you can leave your luggage with us and discover the area or relax at our pool. Please let us know your arrival time for us to prepare your check-in.
Is it possible to check-in later?
Reception opening hours are between 9.00h to 13.00h and 14.00h to 18.00h. If your check- in time is outside our reception hours there will not be someone available to check you in. However you will still be able to do a self-check-in in order to enter your accommodation. Please let us know your arrival time, in order for us to prepare your check-in.
What is included in the apartment upon arrival?
Upon arrival, all beds are made and we provide a towel set per person, these towels will be replaced every monday, wednesday and friday. We also provide shampoo, shower gel and moisturiser from a local sustainable brand. In the kitchen you will find a tea towel, olive oil, salt & pepper and some dishwashing supplies, some cleaning utensils and some tea/ Nespresso coffee capsules. All of these items are complementary upon arrival but will not be refilled.
What time do I have to leave the apartment?
Our check-out time is before 11:00h. If you need to check out earlier or later, please let us know.
Do you accept children or groups?
Casa Velha only accepts guests older than 21 years olds and does not accept groups.
Are the apartments pet friendly?
No, we don’t accept pets or service animals inside the apartments or in the grounds of Casa Velha.
Do you serve breakfast?
Yes, if requested and for an extra fee, we can provide to our guests a breakfast basket service. For more information about our breakfast baskets please contact us directly.
Is there private Parking on the property?
Yes, our parking is located right as you enter the property, and is exclusively for guests of Casa Velha.
Do you serve breakfast?
If requested, and for an extra cost, we provide a breakfast basket service to our guests, if you want more information regarding prices and how to book it please contact us directly.
Do you have a pool?
Yes, our pool is located next to our reception on the right side of the property.
What is your cancellation policy?
As it is stated in our Terms & Conditions, the guest will be charged 50% of the reservation upon booking, the remaining 50% will only be charged 30 days before arrival, all payments are non-refundable, so if the guest chooses to cancel after making the reservation, the first 50% will not be refunded.
Are your apartments suitable for wheelchair users?
Unfortunately we do not have any apartments adapted for wheelchair users.
Is there free Wifi?
Yes, all our guests have access to free wifi inside their apartments and at the pool area, the passwords will be provided on arrival.
How can I get in touch with you?
You can send us an email at info@casavelha-apartments.com, or a message through WhatsApp to (+351) 937 620 735.